Refund Policy
Because coffee is a fresh, perishable product, our refund policy is designed to be fair while protecting quality.
If your order arrives damaged, incorrect, or faulty, contact us within 3 days of delivery with photos of the item and we will arrange a replacement or refund.
Due to the perishable nature of roasted coffee, we are unable to accept returns of opened bags of beans unless there is a quality issue on our part. Unopened equipment may be returned within 7 days of delivery in its original packaging.
Approved refunds are issued to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error.